T’s & C’s

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BOOKING POLICY

Classes at The Full Routine will be available to book on Sundays at 9:30 am PST for the following seven (7) days. In order to book, you must have valid class credits and/or an active membership with a credit card on file. 

CHECKING IN

When you get to the studio, we’ll need you to check in for class to ensure your spot is reserved. Please approach your instructor so they know you’re here. Note that instructors will assign open spots to the waitlist exactly two (2) minutes before class begins. If you’re running late, call us at (949) 903-5749 so we can hold your place. 

CANCELLATION POLICIES

You are able to cancel yourself out of class via our website or by calling us at the studio up to twenty four (24) hours before class begins. As an example, if class is at 6:00 pm, you would need to cancel yourself before 6:00 pm on the day prior to avoid penalties.

If you booked a mat or reformer using a class credit and cancel after the designated window, you will forfeit the class credit.

If you booked a mat or reformer using a membership and cancel after the designated window, you will be charged $20.

NO-SHOW POLICIES

If you booked a mat or reformer using a class credit and no-show, you will forfeit the class credit.

If you booked a mat or reformer using an unlimited membership and no-show, you will be charged $35.

WAITLIST POLICY

Each client is responsible for their placement on the waitlist. Should you get into class from the waitlist, the same late cancellation and no-show policies are in place, so please be aware of those policies if you’re booking multiple classes.

RETURN AND EXCHANGE POLICY

All class credits are final sale. No refunds.

You can cancel an unlimited membership at any time, but no prorated refunds will be available. Client is responsible for keeping track of expiration and/or auto-renew dates.

If you purchased a retail item from The Full Routine, you can return said item within seven (7) days for your money back or within thirty (30) days for store credit. The item must be in new condition with the tags still attached. No returns will be permitted after thirty (30) days. Intimates will be final sale.

UNLIMITED MEMBERSHIPS

By creating an account and purchasing a membership, you authorize The Full Routine to, on a recurring basis, automatically charge the debit or credit card account I specified, for monthly payments due on my unlimited auto-debit plan associated with my account. These charges will not exceed the amount shown on my auto-debit contract and/or in connection with cancellation fees according to the The Full Routine cancellation policy. 

WHAT TO EXPECT IN CLASSES AT THE FULL ROUTINE

The Full Routine offers Pilates classes on both reformers and mats. The mat (make it hot) classes are heated, and temperatures may reach up to 90°. Reformer classes are not heated. The classes may prompt the client to utilize hand or ankle weights. Music may contain explicit language.

Additionally, to avoid any injury, we ask that you listen closely to your body, take things slow, drink plenty of water, and let your instructor know if you have any existing injuries.

PRIVACY STATEMENT

We at The Full Routine are committed to protecting your privacy. This privacy policy outlines the type of information we receive and collect when you use the features on our website as well as some of the steps that we take to safeguard the information. We do not sell your information to anyone.

COLLECTION OF INFORMATION 

We collect personally identifiable information, such as names, phone numbers, postal addresses, email addresses, credit card information, and etcetera, when it is voluntarily submitted by our members and/or visitors. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept sole responsibility for all activities that occur under your account or password.

Registration of minors (ages 12-18) must be completed in person at one of our studios with a parent or legal guardian present. The Full Routine does not seek or share personal information from minors through this website.

Your personally identifiable information is kept secure. Only authorized employees, agents, and contractors who have agreed to keep information secure and confidential have access to this information. All emails, phone calls, mobile text messages, and newsletters from this site allow you to opt out of future marketing communication. We use industry-standard efforts to safeguard the confidentiality of your personal information, including the use of firewalls and secure sockets layer software where appropriate. We do not sell your information to anyone.

The Full Routine reserves the right to refuse, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

WAIVER AND RELEASE

When you visit The Full Routine or send emails to us, you are communicating with us electronically and therefore consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

By signing up for and/or attending The Full Routine classes, events and using The Full Routine’s equipment, you hereby agree that there are certain inherent risks and dangers in pilates and exercise and in using our facilities and exercise equipment. Please keep resistance on the reformer at all times. In consideration of being allowed to participate in and access the classes and equipment provided by The Full Routine, in addition to the payment of any fee or charge, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the classes and equipment, (2) waive, release and forever discharge The Full Routine, its officers, agents, members, employees, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in and use of the classes and equipment, and (3) represent you have no medical or physical condition which would prevent you from attending and/or using any of The Full Routine’s classes and equipment and/or put you in any physical or medical danger and have not been instructed by a physician not to do so. In addition, if, in the opinion of The Full Routine staff, you would be at physical risk using The Full Routine’s classes and equipment, you will be denied access to The Full Routine until you present an opinion letter from your medical doctor, at your sole cost and expense, specifically addressing The Full Routine’s concerns, and stating that The Full Routine’s concerns are unfounded. 

The Full Routine may photograph and record you. They may publish and distribute these photographs and recordings in connection with your participation in The Full Routine activities and your attendance at The Full Routine facilities. By acknowledging these terms, you agree and consent that The Full Routine may display these photographs and recordings through our website and social media channels.

COVID-19 

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting The Full Routine, you voluntarily assume all risks related to exposure to COVID-19.

INTELLECTUAL PROPERTY RIGHTS

Use of the graphics, logos, designs, page headers, button icons, scripts are service marks, trademarks, etc., on this website without the prior written permission of The Full Routine is strictly prohibited.

DISCLAIMERS

In no event shall The Full Routine LLC dba The Full Routine, its officers, directors, employees, or agents, be liable to you for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from any (1) errors, mistakes, or inaccuracies of content, (2) personal injury, illness or property damage, of any nature whatsoever, resulting from your access to and use of our website, (3) any unauthorized access to or use of our secure servers an/or any and all personal information and/or financial information stored therein, (4) any interruption or cessation of transmission to or from our website, (5) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our site by any third party and/or (6) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available via the The Full Routine website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

You specifically acknowledge that The Full Routine shall not be liable for user submissions or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you.

The Full Routine LLC dba The Full Routine may revise these terms and conditions by updating this posting. By using this Website, you agree to be bound by any such revisions and should, therefore, periodically visit this page to determine the then-current Terms and Conditions.